Refund Policy

Last Updated: July 20, 2026

At Nexora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories and original contents.

Items that are damaged due to misuse, accidental damage, or normal wear and tear are not eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days using your original payment method whenever possible.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the item and its packaging. We will arrange a replacement or refund where appropriate.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Items showing signs of use.

• Products without original packaging.

• Gift cards (if applicable).

• Clearance or final sale items.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our mistake or you received a defective or incorrect item.

Customers are responsible for return shipping costs unless otherwise stated.

Contact Us

If you have any questions about this Refund Policy or wish to request a return, please contact our customer support through the contact information provided on our website.

Thank you for shopping with Nexorvia